Fare Rules

 

Your use of this website is expressly conditioned on your acceptance of the following fare rules of your flight booking. If you do not agree with any part of the following fare rules, you must not use this site to make any flight booking. Fares and Taxes are non refundable. Ticket is non re-routable, Non -Transferable and Name changes are not permitted.

Changes are not permitted except in certain circumstances, and extra charges will apply. Carriers reserve the right to change the flight schedule at any time prior to departure. Reconfirmation 72 hours prior to departure applies to both outward and homeward journeys as per carrier instructions.

Flights Coupons must be used in the order set out in the itinerary; any failure to use the ticket out of order will invalidate the rest of the ticket.

For Full Terms & Conditions can be found on our website. Please read and understand prior to your flight departure.


AIPORT CHECK-IN TIMES
The times shown on this ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in times, as advised by your carrier, or in the airline's timetable, are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases. Recommended Check-in time is 3 hours prior to flight departure.


WEBSITE ACCURACY
We Endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Lab Travel and Tours Limited accepts no liability should any such offer be withdrawn or amended.


CONFIRMING
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If you do not receive a confirmation e-mail within 6 (Six) hours of placing the booking, you must contact Customer support on support@Travellab.com.ng
The Customer is responsible for his / her action on the Website and also guarantees that the travel product purchased on the website in relation to him / her and, if applicable, his / her travelling companions is accurate and complies with booking conditions. The customer therefore agrees that the data stored in the information systems of Lab Travel and Tours Limited and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

CUSTOMER SERVICES OPENING HOURS
Monday - Fridays 8AM- 5PM
Saturdays - 10AM - 1PM
Public Holidays - Closed
Sarnitation - Closed
Sundays – Closed

Corrections to any mistakes made with your online booking must be corrected the same day you made the reservation. Therefore, It is advisable not to make online bookings on Sundays, during the week from 6PM to 7AM and Saturdays from 1PM because our customer services are closed. If errors are made with your online booking during the hours when our customers services are closed, reservation changes may not be permitted and you may have to purchase a new ticket.

TICKET CANCELLATION CHARGE SAME DAY AS TICKET ISSUED
This relates to a void charge if brought to our notice during customer service opening hours.


AIR TRANSPORT TERMS AND CONDITIONS
The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. The Customer acknowledges and agrees that:

Lab Travel and Tours Limited, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.

Lab Travel and Tours Limited has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.

It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport.

If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken. The Customer must use flight coupons in sequence.
 

In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
 

Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Lab Travel and Tours Limited is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.


The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.


The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket and a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier's Rules and Restrictions.

 
BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, Lab Travel and Tours Limited DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.

 

MISCELLANEOUS PRICE CHANGES
This is when a price change occurs during the time of making your online reservation. The reason why this sometimes happen is because the airline concerned is either in the middle of updating their prices or seat availability. This can cause a price increase from the original quotation. If this situation occurs, you must inform customer services the same day as making the reservation.
The original price quotation cannot be honored but customer service might be able to cancel the reservation for an amendment fee. This can only be done if the reservation is cancelled the same day as making the reservation. Please make sure that you always check your confirmation email the same day as making the reservation. Failure to check your confirmation email the same day will result in you paying the higher fare and any amendment fees will apply thereafter.