Frequently Asked Questions And Answers

 

WHEN SHOULD I MAKE MY BOOKING?
As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible. To obtain the lowest airfare you must book within 14 days or more in advance.

 

I AM READY TO BOOK - WHAT DO I DO?
Call +234 809 984 2784 or e-mail us at info@travellab.com.ng with the following details.
1. Full passenger name(s) as per your passport or Id issued by any government.
2. Dates you wish to travel (let us know if you have any flexibility) and how long you want to stay.
3. Contact number.

 

HOW CAN I PAY?
• By Cash
• By Credit card (Visa, Master Card, American Express)

DOES THE AIRLINE ALLOW NAME CHANGES ON AIRLINE TICKETS?
Name changes are not allowed in any circumstances. Once the ticket is issued the name can't be changed.

 

WHAT TYPES OF DOCUMENTS ARE REQUIRED TO TRAVEL?
For a domestic flight a government ID is required. For international flights passport is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements.

 

CAN I TRAVEL WITH A ONE-WAY TICKET TO ANY COUNTRY?
If you are not a citizen of that country you cannot travel with a one way ticket. You need to have round-trip ticket.

 

ON INTERNATIONAL FLIGHTS DO I NEED TO PAY DEPARTURE TAX?
Yes. Most countries charge a departure tax at the airport on the day you are returning home and it has to be paid in cash.

 

COULD A MINOR FLIGHT BE UNACCOMPANIED?
Minors between the ages of 7-12 years old could travel alone with an escort service offered by the airline of your choice. There may be an extra charge by the airline. For connecting flights, they are allow to travel only on an early flight and it has to be at least one or more flights after the one they are flying.

 

HOW MANY PIECES OF LUGGAGE AM I PERMITTED?
Must of the airline allow you to take 2 pieces of no more than 70lbs and a carry-on of no more that 35lbs. Extra luggage may be permitted by the airline at an extra cost?

 

CAN I BRING EXTRA LUGGAGE?
Yes, you can. Airlines will charge an extra fee for each luggage you bring.

 

CAN I CHANGE THE DATES ON MY TICKET OR DESTINATION?
The ticket has to be unused in order to change destination. Depending on the type of ticket you have you can change the destination.

 

COULD SENIOR CITIZENS OBTAIN DISCOUNTS?
Unfortunately senior citizens do not have any discount anymore.

 

HOW CAN I EARN A FREE AIRLINE TICKET?
After you travel a certain amount of air miles the airline company will issue a free ticket- the number of travel miles needed to earn a ticket differs between carriers.

WHAT IS A FREQUENT FLYER NUMBER?
A frequent flyer number is the account number that the airline of your choice provides you to accumulate miles every time you travel.

 

HOW MAY I OBTAIN A FREQUENT FLYER NUMBER?
Lab Travel and Tours Limited will be glad to set it up for you, for free. For your request, please email us at info@travellab.com.ng

 

WHAT TYPE OF INFORMATION DO I NEED TO OPEN A FREQUENT FLYER ACCOUNT?
1. Full name
2. Home address
3. Telephone number

 

IT'S MY TICKET REFUNDABLE?
Must of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket;

 

WHEN CAN I CANCEL MY RESERVATION IF I'M NOT TRAVELING?
You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can't be use.